ACCESSIBILITY UPDATE:

The lifts at Victoria and Mayfair are currently out of order. 

We apologise for the inconvenience.

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Here at Curzon, we want everyone to have the best experience at our cinemas. This guide is designed to ensure your visit with us is as smooth as possible.

If you have questions about our accessibility facilities, please call our customer service team on 01233 555644 or visit our Contact Us page. When at our venues, you can always raise any queries with our staff, who will be more than happy to assist you.

We welcome comments, suggestions and feedback.

CEA Cards

We accept CEA cards at Curzon. A CEA card allows one person to go free with a disabled guest when they visit the cinema. 

You can use your CEA card to book tickets in person at the cinema venues, our website and app, or through the customer service phone line on 01233555644. You can also use our contact form.

Open Captioned Shows

Due to popular demand, we have increased the number of open captioned shows for the hard of hearing. Open captions appear at the bottom of the screen and include both dialogue and sound descriptions. They are visible to everyone in the auditorium.

To find all currently available open captioned shows, you can visit the Open Captioned Screenings page or use the 'FILTER BY' button and select the 'CAPTIONED' logo on individual film pages or on our FILMS page.

To book these screenings on our website or app, choose a show marked with the 'CAPTIONED' logo (see above).

Catch up with the latest cinema releases with confidence at our accessible, open-caption screenings.

FILTER ON THE WEBSITE

FILTER ON THE APP

Filter on the app:

1. On the FILMS tab tap on the FILTER icon in the top left corner.
2. Open EXPERIENCE drop down 
3. Select CAPTIONED
4. Browse film times with CAPTIONED attribute.

Visiting Cinemas

We offer restricted-mobility and wheelchair-user access at most of our cinemas, as well as Audio Description and hearing-assist headsets. All of our cinemas have a wheelchair-accessible bathroom.

You can consult our Venue Pages for detailed accessibility information for each site. Find an outline of services offered below:

• Aldgate: The cinema is on one level and wheelchair-accessible; each screen has two wheelchair spaces. 
• Bloomsbury: All screens are accessible by lift, and each one has at least two wheelchair spaces. The lift has a maximum weight limit of 400 kg.
• Camden: This venue is fully wheelchair-accessible; each screen has one wheelchair space.
• Canterbury: The cinema is fully wheelchair accessible since all screens are on ground floor, and each screen has four wheelchair spaces. Open Air Screen: The outdoor seating area is accessible and the seats can be moved around to accommodate wheelchairs.
• Colchester: All screens are wheelchair-accessible; each has at least one wheelchair space. The lift has a maximum weight limit of 630 kg.
• Hoxton: All screens are accessible by lift, and each one has two wheelchair spaces. The lift has a maximum weight limit of 410 kg.
• Kingston: All screens have 2-4 wheelchair spaces. Screens accessible toilet are situated on the 3rd floor. There's lift access between each floor. The lift has a maximum weight limit of 900 kg.
• Knutsford: All screens are accessible by lift, and each one has two wheelchair spaces. 
• Mayfair: Wheelchair access is provided on entrance to the building via a stairlift, which is subject to weight restrictions and is unsuitable for powered wheelchairs. Screen 1 is accessed via another dedicated lift. The foyer lift has a maximum weight limit of 225 kg. There is no step-free access to the Royal Boxes or Screen 2, which are up two flights of stairs. 
• Oxford: All screens are wheelchair-accessible; each has two wheelchair spaces. The lift has a maximum weight limit of 1,600 kg.
• Richmond: The venue is fully wheelchair-accessible and hosts weekly captioned Hard of Hearing screenings.
• Soho: All screens are accessible by lift, and each one has at least one wheelchair space. The lift has a maximum weight limit of 630 kg.
• Victoria: All screens are accessible by lift, each screen has one wheelchair space. The lift has a maximum weight limit of 500 kg.
• Wimbledon: All screens are accessible by lift, each screen has at least one wheelchair space. The lift has a maximum weight limit of 630 kg.