Frequently Asked Questions
Tickets
Do you offer any discounts on tickets?
You can read more about current offers on our Savings page.
Child & Senior Tickets
Those under 15 are eligible for Child tickets. Over 60s can redeem Senior tickets and we also have concessions for Under 25s.
What ID do I need to prove my age?
We will accept passports, student/validate cards as suitable forms of identification. All must clearly indicate the user’s date of birth.
What ID do I need if I purchase a student ticket?
We no longer sell student tickets in our cinemas, but we do offer an Under 25 membership that is free to join. Find out more about it here.
How do I book with a CEA card?
You can use your CEA card to book tickets in the cinema venue, online, via our Curzon App or through the phone line. You can also use our contact form.
How can I find out which films are showing in 3D?
Any film shown in 3D will have this format indicated by the 3D attribute on the film page(s).
Do you screen subtitled shows?
Films not in English are subtitled unless otherwise stated.
We screen closed captioned screenings for the Hard of Hearing and these are clearly indicated on our website. Look out for the 'Captioned' attribute which will appear next to the film screening. You can also filter Closed Captioned screenings under the preferences section of 'Now showing' and 'Coming soon' film listings.
Does Curzon do Meerkat Movies?
No, we do not offer this service. However, we do have a variety of deals and discounts available, including lower-priced screenings.
For more information about or offers, visit our Savings page.
Do you accept MUBI Go?
Selected Curzon Cinemas participate in MUBI Go.
Do you offer screenings for people with autism?
Yes, we offer weekly Relaxed screenings for people on the autism spectrum. The screenings have reduced volume levels, increased lighting, extra signage, relaxed seating arrangements, sensory-friendly amenities and designated quiet spaces.
BUNDLES FAQ
Can non-members buy bundles?
No. They are only available to members with Classic and Classic Local (gift) memberships. Bundles can be purchased online by logging into your account, or in person with your membership card at one of our cinemas.
Do bundles expire?
Bundles don’t expire, but your member account must remain active. If you cancel your membership after buying a bundle, you won’t be able to use the tickets.
Can bundles be refunded?
Yes, provided that none of the tickets have been used. To process your refund, please get in touch with our customer-service team or a member of staff.
Can bundles be gifted?
Yes, but please note that they can only be gifted to an existing Classic or Classic Local member.
Bookings
What time do cinemas open and close?
Cinemas open 30 minutes before the first show, regional variations may apply. Cinemas close for entry 20 minutes after the last screening begins. For further information, check the relevant venue page.
How do I book tickets?
How can I find out what's on and when?
The easiest, simplest and most accurate way to check what is showing is to view our Films page.
Do you have a booking fee?
Booking fees are £2 per transaction online and £2 per transaction via Curzon Support centre. Curzon members do not pay booking fees.
Do you allocate seats?
Allocated seating is available for the majority of performances, so you will have the opportunity to select your seats on the third page of the online-booking process. All other performances offer unreserved seating, meaning you are able to choose your seat once you enter the auditorium. We advise that you arrive at least 20 minutes early at peak periods.
What time do the films start?
The feature film starts approximately 20 minutes after the advertised programme time, with the exception of films showing at BERTHA DocHouse (5 minutes of trailers only).
Certain live special events do not feature trailers.
Curzon reserves the right to refuse admission to latecomers.
What are Pullman seats?
Pullman seats – are wider and offer more legroom – are located in the prime viewing position in most venues. Choose Pullman tickets when booking to allocate seats in this section.
I cannot attend my film. Can I get a refund?
Once purchased, cinema tickets are non-refundable and non-exchangeable.
What are the age restrictions for?
The British Board of Film Classification (BBFC) certifies all films in the UK. These age restrictions are designed to protect the viewer. Curzon Cinemas are obliged to ensure all guests meet the age requirements of the films they choose.
Children under 12 months are only allowed in our Baby Club screenings, where the sound is turned down to half. The reason why we don't allow children under 12 months to attend regular screenings is due to the risk of potential hearing loss as well as a disruption of the film for the other customers.
Can a 12- to 14-year-old watch a 15-rated movie with an adult/parent present?
No, the BBFC requirements apply at all times.
Why can’t I book tickets while using a VPN?
Our website and app only allow bookings to be made from certain countries. If you’re connected to a VPN, your location may appear as outside these regions, which can prevent bookings from going through.
Some VPNs let you exclude specific websites or apps in their settings. If not, try turning your VPN off before booking.
Payments and discounts
Do you offer a group-booking discount?
Currently we do not offer group-booking discounts.
I have been double charged, what shall I do?
Please fill out the Contact Us form, and we will investigate the double charge and take appropriate action.
I was generally unhappy with my cinema visit. Who do I complain to?
Please fill out the Contact Us form.
Do you accept cash payments?
Yes, we accept both cash and card payments at our venues.
Private Hires
What is private hire?
At Curzon we provide services for a broad range of events. We will ensure that you get the most out of the facilities we have to offer – including top-quality technical facilities, spacious and attractive bar areas, and comfortable screens – while providing the support and experience necessary to make sure your event is a success.
Curzon Cinemas can help with all types of events:
- Film Festivals
- Cast and Crew Screenings
- Filming Location Awards Evenings
- Student Showreel Presentations
- Corporate Presentations
- Corporate Hospitality
- Product Launches
- Private Parties
- Charity Fundraising Events
- Seminars
- Business Meetings
- Networking Events
Curzon Cinemas can accommodate most screening formats and our friendly, knowledgeable technical staff will ensure the presentation is the best possible quality and runs without a hitch. We have a dedicated events team to look after your needs who will welcome you for a site visit to discuss your requirements, guide you through options for how to structure your event and ensure everything runs smoothly. Contact Us for further details.
Can I hire a screen for a special event e.g. a birthday party?
Yes. To receive a quote, please fill in the Contact Us form and use the drop-down to select 'Private Hires'.
How can I find out about hosting a film festival?
Send a brief overview of your festival requirements (plus any comments, queries or requests) via the Contact Us form and use the drop-down to select 'Private Hires'.
I'm a business and would like to hire a screen for a presentation can I do this?
Yes. To receive a quote, please fill in the Contact Us form and use the drop-down to select 'Private Hires'.
Gift Shop
How to redeem a gift card?
You can use your gift card to purchase tickets online by entering your gift card number at the payment stage. You can also use it in the cinema to purchase tickets or food & drink by presenting your gift card at the till.
If you don't spend the entire balance at once, don't worry – the remaining amount stays on your card for future use.
How to redeem a gift membership?
Visit the gift membership redemption page and enter the unique redemption code to activate your gift membership.
If any issues arise, reach out to our customer service team for help.
Curzon Home Cinema
What is Curzon Home Cinema?
Curzon Home Cinema is an independent streaming service that brings arthouse and critically acclaimed films to enjoy at home or on the go. Handpicked by our cinema programmers, our platform highlights the finest Curzon Film & Artificial Eye titles, including international and indie releases, as well as Oscar-nominated films. While a Curzon membership offers discounts and perks right from your sofa, no subscription is required to enjoy our service. Film lovers, welcome home.
To find out more please visit homecinema.curzon.com
Where can I get help for Curzon Home Cinema?
For any Curzon Home Cinema queries, please consult our dedicated FAQ page, or contact our customer-service team on 01233 555644.
Others
I represent a charity, how can I collaborate with you?
We have a select number of charities that we work with, but if you would like to enquire further, fill out the Contact Us form.
Where can I find more information about your company?
You can find more information about Curzon’s history and vision here.
I'd like to work for Curzon. Do you have any vacancies?
All current vacancies are advertised on our recruitment page.
I've lost something, what do I do?
If you are unable to return to the cinema, please fill out the Contact Us form, select 'Lost Property' and provide details of the cinema you visited and the item you have lost. Please note that, while we do our best to reunite customers with their lost property, Curzon Cinemas does not accept any responsibility for any items brought onto our premises.
Can I bring food with me in the screen?
Customers are not permitted to bring outside food and drink into our cinemas. We do, however, offer a wide selection of snacks, hot food and beverages that you can take into our screens. Please consult your venue's page to see the full menu.
Do I have to pay for 3D glasses?
3D glasses are available to purchase for £1.50 in our cinemas, or you can bring your own.
If you bring your own 3D glasses, please make sure they are passive polarized.