YOUR FREQUENTLY ASKED
QUESTIONS, ANSWERED

Tickets

Do you offer any discounts on tickets?

Tickets are cheaper all day Wednesday across Curzon cinemas:

  • £11 tickets all-day Wednesday across London venues
  • £9 tickets all-day Wednesday across regional venues
  • £6 tickets all-day Wednesday for our Under 25 Members across all Curzon venues

Find out more here.

PEAK TICKET PRICES:

Screenings after 5pm, Mondays, Tuesdays and Thursdays and all day Saturdays and Sundays. 

OFF-PEAK TICKET PRICES:

Screenings before 4:59pm, Mondays, Tuesdays and Thursdays

Child & Adult Tickets

Those under 15 are eligible for child tickets. Over 60s can redeem senior tickets off-peak and we also have concessions for Under 25s.

What ID do I need to prove my age?

We will accept passports, student/validate cards as suitable forms of identification. All must clearly indicate the user’s date of birth.

What ID do I need if I purchase a student ticket?

We no longer sell student tickets in our cinemas, but we do offer an Under 25 membership that is free to join. Find out more about it here.

Do you accept CEA cards?

Yes. A CEA card allows one person to go free with a disabled guest when they visit the cinema. Please be aware that CEA cards can only be redeemed for bookings made at our cinemas. Find out more about CEA cards here.

How can I find out which films are showing in 3D?

Any film shown in 3D will have this format indicated by the 3D attribute on the film page(s).

Do you screen subtitled shows?

Films not in English are subtitled unless otherwise stated.

We screen subtitled screenings for the Hard of Hearing and these are clearly indicated on our website. Look out for the Hard of Hearing attribute which will appear next to the film screening. You can also filter Hard of Hearing screenings under the preferences section of 'Now showing' and 'Coming soon' film listings.

Does Curzon do Meerkat Movies?

No, we do not offer this service. We do, however, offer cheaper tickets on Wednesdays. See Curzon Wednesdays for more information.

Do you accept MUBI Go?

Selected Curzon Cinemas participate in MUBI Go.

Do you offer screenings for people with autism?

We do not currently offer autism-friendly screenings, but are open to providing this service if there is interest.

Bookings

What time do cinemas open and close?

Cinemas open 30 minutes before the first show, regional variations may apply. Cinemas close for entry 20 minutes after the last screening begins. For further information, check the relevant venue page.

How do I book tickets?

You can either click on the Venues tab to book directly at your chosen cinema, or click on Films to see our current listings. Once you have selected your film or event, select your preferred viewing time, which will redirect you to the booking page to log in and complete your transaction.

How can I find out what's on and when?

The easiest, simplest and most accurate way to check what is showing is to view our Films page.

Do you have a booking fee?

Booking fees are £1 per transaction online and £2 per transaction via Curzon Support centre. Curzon members do not pay booking fees.

Do you allocate seats?

Allocated seating is available for the majority of performances, so you will have the opportunity to select your seats on the third page of the online-booking process. All other performances offer unreserved seating, meaning you are able to choose your seat once you enter the auditorium. We advise that you arrive at least 20 minutes early at peak periods.

What time do the films start?

The feature film starts approximately 20 minutes after the advertised programme time, with the exception of films showing at BERTHA DocHouse (5 minutes of trailers only).

Certain live special events do not feature trailers.

Curzon reserves the right to refuse admission to latecomers.

What are Pullman seats?

Pullman seats – which recline, are wider and offer more legroom – are located in the prime viewing position in most venues. Choose Pullman tickets when booking to allocate seats in this section.

I cannot attend my film. Can I get a refund?

Once purchased, cinema tickets are non-refundable and non-exchangeable.

What are the age restrictions for?

The British Board of Film Classification (BBFC) certifies all films in the UK. These age restrictions are designed to protect the viewer. Curzon Cinemas are obliged to ensure all guests meet the age requirements of the films they choose.

Can a 12- to 14-year-old watch a 15-rated movie with an adult/parent present?

No, the BBFC requirements apply at all times.

Payments and discounts

Do you offer a group-booking discount?

A discount is available if you are purchasing 10 or more tickets. Certain event-cinema features are not included in this offer.

I have been double charged, what shall I do?

Please fill out the Contact Us form, and we will investigate the double charge and take appropriate action.

I was generally unhappy with my cinema visit. Who do I complain to?

Please fill out the Contact Us form.

Do you accept cash payments?

No, we do not accept cash payments at present.

Private Hires

What is private hire?

At Curzon we provide services for a broad range of events. We will ensure that you get the most out of the facilities we have to offer – including top-quality technical facilities, spacious and attractive bar areas, and comfortable screens – while providing the support and experience necessary to make sure your event is a success.

Curzon Cinemas can help with all types of events:

  • Film Festivals
  • Cast and Crew Screenings
  • Filming Location Awards Evenings
  • Student Showreel Presentations
  • Corporate Presentations
  • Corporate Hospitality
  • Product Launches
  • Private Parties
  • Charity Fundraising Events
  • Seminars
  • Business Meetings
  • Networking Events

Curzon Cinemas can accommodate most screening formats and our friendly, knowledgeable technical staff will ensure the presentation is the best possible quality and runs without a hitch. We have a dedicated events team to look after your needs who will welcome you for a site visit to discuss your requirements, guide you through options for how to structure your event and ensure everything runs smoothly. Contact Us for further details.

Can I hire a screen for a special event e.g. a birthday party?

Yes. To receive a quote, please fill in the Contact Us form and use the drop-down to select 'Private Hires'.

How can I find out about hosting a film festival?

Send a brief overview of your festival requirements (plus any comments, queries or requests) via the Contact Us form and use the drop-down to select 'Private Hires'.

I'm a business and would like to hire a screen for a presentation can I do this?

Yes. To receive a quote, please fill in the Contact Us form and use the drop-down to select 'Private Hires'.

Curzon Home Cinema

What is Curzon Home Cinema?

Our at home service offers you quality curated new release films as well as classic and contemporary titles to watch from the comfort of your own sofa.

Please note that Curzon Home Cinema is only available in the UK & Ireland.

To find out more please visit homecinema.curzon.com

Where can I get help for Curzon Home Cinema?

For any Curzon Home Cinema queries, please consult our dedicated FAQ page, or contact our customer-service team on 01233 555644.

Others

I represent a charity, how can I collaborate with you?

We have a select number of charities that we work with, but if you would like to enquire further, fill out the Contact Us form.

Where can I find more information about your company?

You can find more information about Curzon’s history and vision here.

I'd like to work for Curzon. Do you have any vacancies?

All current vacancies are advertised on our recruitment page.

I've lost something, what do I do?

If you are unable to return to the cinema, please fill out the Contact Us form, select 'Lost Property' and provide details of the cinema you visited and the item you have lost. Please note that, while we do our best to reunite customers with their lost property, Curzon Cinemas does not accept any responsibility for any items brought onto our premises.

Can I bring food with me in the screen?

Customers are not permitted to bring outside food and drink into our cinemas. We do, however, offer a wide selection of snacks, hot food and beverages that you can take into our screens. Please consult your venue's page to see the full menu.

Do I have to pay for 3D glasses?

3D glasses are available to purchase for £1.50 in our cinemas, or you can bring your own.

If you bring your own 3D glasses, please make sure they are passive polarized.