What is in this Privacy Policy and how it may be changed

This privacy policy describes the types of personal information we collect when you are accessing, purchasing tickets, applying for membership, applying to work with us, using our on-demand player, using our Wi-Fi or other services, taking part in competitions and commenting through the use of CURZON Channels or on any of our public spaces (our “Privacy Policy”).

“CURZON Channels” means our cinemas, our membership scheme, our websites and apps. Our websites include the following including all mirror and derivative versions, ‘storefronts’, or applications:

Here, we describe the practices we follow to respect your privacy, which you accept by using any of the CURZON’s Channels and we expect CURZON’s suppliers to observe the same practice. If you do not agree with this Privacy Policy or other of our policies, you must not use any of the CURZON Channels.

If you have any questions regarding the processing of your personal information, please contact us (see point 17 below).

We may add or amend this Privacy Policy from time to time. Changes will take effect as soon as they are posted on the relevant CURZON ‘s Channels. You agree to be bound by the updated version as soon as you use any of the CURZON Channels.

Unless otherwise defined in this Privacy Policy, terms have the same meanings as in our Terms and Conditions.

How this Privacy Policy applies to you and other policies that may also apply

Other policies or terms and conditions may apply to you, please check all the terms and conditions relevant to your usage of the CURZON Channels or other good and services we offer you. For instance, if you are:

  • using Curzon Home Cinema / Curzon on Demand, the Terms and Conditions also apply to you.
  • a CURZON Member, the Membership Terms and Conditions also apply.

Note that third parties’ terms and conditions may also apply to you (see points 10 “Social Media” and 11 “Third Party Links” below).

When and what information is collected

When you access our websites

When you visit our websites, we will collect data about your use of our websites via cookies and web beacons (see point 10 below). This information helps us to ensure we can deliver the best experience possible to you. Examples of the information we collect include the pages on the website you visit, the banners and/or adverts you may click and your location such as via your IP addresses.

In addition, the following system information (“System Information”) may be collected too: usage statistics, system logs, performance and security data, records of support requests, and aggregated data about how the CURZON ‘s Channels are used (e.g. performance counters, access logs, metrics, associated metadata, unique identifiers for devices, technical information about the devices you use, the network, operating system and browser). This may contain limited information about your registration, where information such as email addresses or usernames appear in log records.

How we use the information we collect

Your data will be held by us for and on our and our group companies’ behalf, and this Privacy Policy sets out how we and they will look after data that you give us or learn about you through our relationship with you when you use CURZON’s Channels.

We may use some of the information that we hold about you to send you information about our, and our group companies', products and services. In most circumstances we will only do this if we have your consent, but there may be some situations where we have a legitimate interest in doing so (being a business or commercial reason that does not go unfairly against your rights). For example, if you have booked a ticket to an event which is cancelled, we would wish to contact you directly to inform you of the change and your rights to a refund.

The data you provide to us is stored in a number of external systems – such as our box office system, payment providers and Customer Relationship Management (CRM) systems. We have agreements in place with all third party providers which ensure they meet EU data security standards.

With all this information safely stored, we will refer to it to open, administer, run and improve your account and CURZON’s Channels, including dealing with enquiries you may have; and, we will analyse purchase history, web browsing data and lifestyle data to tailor our marketing communications, website presentation and internet advertising to meet your preferences. For example, if you have purchased a ticket to see a film in one of our cinemas, we may wish to inform you via email that a film by the same director is available on Curzon Home Cinema/Curzon On Demand.

Separately, personal data and information collected via CCTV in operation in our Curzon venues will be used to provide assistance to the police and enforcement agencies to detect, deter and prevent crime and disorder; to help identify, apprehend and prosecute offenders; to provide the police/council with evidence to enable criminal and/or civil proceedings to be brought in the courts; and to maintain public order.